Technical Support Specialist (SQL)

Technical Support Specialist (SQL)

Possibility to work: stationary from Krakow or Warsaw / in a hybrid model / or remotely

On Thursdays, we have a team day at KRK or WAW. It would be nice if one appeared on it from time to time :)

Terms of Employment:

* 25 days paid vacation on B2B + 2 days off (Birthday, Christmas Eve)

* Luxmed medical care

* Form of employment and remuneration - we accept all offers, and we are flexible here

* Start date - As soon as possible

Who we are

When Volt launched in 2019, we recognised how open banking has the power to transform how businesses, wherever they happen to be, receive payments from their customers. So, we set about building an open payments gateway that enables merchants across the globe to receive direct, account-to-account payments – in real time. 

Now, on the back of a record-breaking $23.5 million Series A funding round, we’re building an all-star team to achieve our goal of ‘real-time payments everywhere’.

The role

As a Technical Support Specialist, you will cooperate closely with our Customer Service Team and focus on providing customer-oriented support. You will be handling any kind of issue that our merchants encounter, from small seemingly insignificant to major complex problems in order for applications' components to run smoothly and clients get maximum benefits from them. 

Responsibilities include:

• Providing technical support to Volt’s clients and partners,
• Working with Customer Service and Engineering Teams to effectively take issues to resolution,
• Researching, troubleshooting, and diagnosing issues, and escalating as necessary to specialized teams.

The perfect match is a team player who has:

• 0,5-1 year of experience in a similar role,
• Strong written and verbal communication skills in both Polish and English, min B2 level,
• Skills connected to databases and API knowledge,
• Familiarity with JIRA,
• Basic programming skills,
• Degree in IT related field,
• Excellent organisational skills and attention to details,
• Team-working and a getting-things-done attitude.

Why work at Volt?

• In 2021, we secured $23.5 million in Series A funding – a record in the open banking space. We’re going places – fast,
• We’re building new, game-changing tech that’s evolving at lightning speed. It’s energising to be part of,
• We champion ‘extreme ownership’ – being not just the owner of your own tasks, but a key member of a team united by, and accountable for, common goals,
• Every Thursday, our employees meet and enjoy working together at the Puro Hotel in Cracow and Warsaw. There is always an opportunity to eat lunch together and grab some drinks after hours :)
• Every occasion is a good reason for celebration; we organise Christmas parties and company retreats,
• We care about our employees’ health, so you will be provided with medical insurance by Luxmed.

Seems like a place you would like to be a part of? We are waiting for you!